Our status:
1. We refunded about a dozen big invoices in October and except 2 we got them all to order again.
2. We got locked out of the account 1st November
3. We wait for over 100.000€ of revenue from them.
4. We sent dunning letters ourselves in October. Got AI answer on their support forum.
5. We sent lawyer to bring them a dunning letter.
6. We got automated invoices from them for fees for October and November, which we dispute. I sent them a letter about that.
But their office in Frankfurt is just a letter box and a nice lady taking post for 50+ companies. There is nobody. There is no email address to contact them and no phone number.
I wonder what happens when the deadline in the letter from lawyer passes. Probably nothing.
So sad![:-(]( "Sad")
1. We refunded about a dozen big invoices in October and except 2 we got them all to order again.
2. We got locked out of the account 1st November
3. We wait for over 100.000€ of revenue from them.
4. We sent dunning letters ourselves in October. Got AI answer on their support forum.
5. We sent lawyer to bring them a dunning letter.
6. We got automated invoices from them for fees for October and November, which we dispute. I sent them a letter about that.
But their office in Frankfurt is just a letter box and a nice lady taking post for 50+ companies. There is nobody. There is no email address to contact them and no phone number.
I wonder what happens when the deadline in the letter from lawyer passes. Probably nothing.
So sad
Statistics: Posted by Christian67587 — Tue Dec 03, 2024 11:40 am